Saturday, March 28, 2020
84 F

Letter to the Editor: Restaurants should be careful responding to failed health inspections

To the Editor:

When you fail a health inspection be careful how you respond. Especially out of emotion. The court of “Public Opinion” is harsh and swift. Customers want an apology and a way to fix the problem. The same approach to a dish being served cold, we want our problem addressed and corrected. We don’t want to hear about how long you’ve been open. We don’t want to hear who was sick or if you are short staffed. We want food. Delicious hot food. Why? Because we work hard too. Overworked, underpaid, running late, kids are hungry and we decide your establishment will make our bellies full and our attitudes brighter. We chose you.

That’s the deal. You put a smile on your customers face. You want them to come back. You cook, we eat, we come back. Pests, roaches, gnats, are not a part of that deal. For some customers, it’s a non-negotiable. Period.

Too many business owners want to defend the history of the restaurant or how delicious the food is. In reality, nobody cares. We don’t want our food with roaches or bugs in it. If you don’t fix it, we will go somewhere else.

Harsh? yes, but truthful. The reason why people will go to the chains is because they have sanitation procedures, rules, regulations and countermeasures. They will have the trained staff and restaurant management team that stays on top of current regulations. Health Codes and procedures are ingrained into their training. Unfortunately, money does play a large part in how this affects the small business. However, it shouldn’t. Food safety and sanitation should be a part of the restaurants budget. Additionally, training the staff is the key to success. With an aggressive insect/rodent plan while using preventive measures should keep roaches out of your kitchen.

Your food may be delicious. Your restaurant may have served generations of families within Marion County. Until you take food sanitation and safety as serious as large corporations, our children will only remember the stories of “Mom and Pop” and how the food used to be.

Damon Vitale
Culinary Program Coordinator at Marion Technical College.

Share your comments below, write a Letter to the Editor, or engage on FacebookInstagram, or Twitter to share your opinion!

Photos in Ocala, Florida

Subscribe for email updates

* indicates required


Number of COVID-19 cases in Marion County jumps to 17 overnight

Seventeen people in Marion County have now tested positive for the Coronavirus after eight more cases were reported overnight.

Ocala Fire Rescue activates paramedic strike team amid COVID-19 outbreak

Ocala Fire Rescue has activated a special strike team to address concerns amid the COVID-19 outbreak.

Ocklawaha man nabbed after caller reports light being shined into home

An Ocklawaha man found himself behind bars early Saturday morning after a caller reported suspicious activity in a neighborhood and a light being shined inside a home.

Ninth Marion County resident tests positive for COVID-19 virus

A 38-year-old woman from another state is the latest person to test positive for the Coronavirus in Marion County.

Man wanted on warrants nabbed after fleeing from Marion sheriff’s deputies

A man on felony probation who was wanted on outstanding warrants was jailed recently after fleeing from a Marion County sheriff’s deputy..


Ocala businesses shutter doors in wake of COVID-19 fallout

Businesses across the city of Ocala shuttered their doors Friday morning in the wake of the COVID-19 pandemic that has ground the nation to a halt. 

The Fiery Chef serving up ‘Ready to Eat Meals’ at new east Ocala location

The Fiery Chef has opened the doors on its new east Ocala location in hopes of serving up "Ready to Eat Meals" to the local community. 

Shuckin’ Shack Oyster Bar opens new Ocala location at Market Street at Heathbrook

Shuckin' Shack Oyster Bar opened the doors on their new Ocala location at Market Street at Heathbrook this week.

Mojo Grill is a must-visit restaurant in Ocala

The Mojo Grill and Catering Company, which has multiple locations throughout Marion, Lake and Sumter counties, is a must-visit restaurant in Ocala.

Epic Theatres opens doors at new Ocala location

Epic Theatres opened the doors on its new Ocala location earlier this month.

More Headlines