Sunday, March 29, 2020
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Ocala closes City Hall and lobby of Citizens Service Center amid COVID-19 scare

As the COVID-19 situation evolves, the City of Ocala is continuing to take measures to safeguard the public and minimize exposure to the community.

To curb the effects of the current health crisis, the first and second floor lobbies of the Citizens Service Center, 201 SE Third Street and City Hall, 110 SE Watula Ave., will be closed to the public beginning Tuesday, March 24 at 8 a.m. until further notice.

In-person services have been suspended and customers are asked to conduct business via phone or online channels. City staff located in these buildings will be available by phone at (352) 629-2489 or via the emails listed below, Monday through Friday, from 8 a.m. to 5 p.m.

Citizens Service Center, 201 SE Third Street
Customer Service Office,
Growth Management,,,
Community Development Services,

City Hall, 110 SE Watula Ave
City Manager’s Office,
Human Resources and Risk Management,
City Clerk,
Public Information Officer,
Information Technology,

City of Ocala municipal services will continue to be billed and customers are encouraged to maintain their accounts. Payments can be made at self-service kiosks, Fidelity Express and MoneyGram locations. Additional payment options and online tools are available at

Customers have the option to start and stop services, transfer residential services, request a payment extension, update contact information, view rate and fee information and sign up for autopay and electronic billing. Customers can make phone payments via the automated phone system at 844-286-1785.

For questions about City of Ocala municipal services, call (352) 629-2489 or email

Citizens needing to utilize the Growth Management Department may use the following sources:

  • Permit applications (portal includes the option to pay fees)
  • Electronic plan reviews
  • Questions pertaining to permitting and licensing can be emailed to or call (352) 629-8421.
  • Planning and zoning applications can be emailed to
  • All inspections are scheduled online or by phone at (352) 629-8421.

For the latest City of Ocala information regarding COVID-19, please visit The website will regularly be updated as new information becomes available.

Customer service representatives will be available by phone at (352) 629-2489, Monday through Friday, 8 a.m. to 5 p.m. to answer questions about city services.

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