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Ocala
Thursday, February 9, 2023

Ocala suspension of service disconnections to expire on October 31

The City of Ocala Municipal Services’ temporary no-disconnect policy will expire on Monday, October 31.

According to the city, the disconnection policy for past due balances will resume on Tuesday, November 1. Residential customers who are experiencing difficulty paying their utility bill, for any reason, must contact a service representative to make necessary payment arrangements and/or enroll in the city’s prepaid billing program.

Payments can be made at any self-service kiosk and at Fidelity Express, Western Union, Amscot, and MoneyGram locations. Additional payment options and other online tools, such as residential start and stop service, residential service transfers, and payment extensions can be found on the City of Ocala website.

Customers can also make payments via the secure automated phone system by calling 1-844-286-1785.

As the temporary policy expires, the City reminds customers to maintain awareness of scams involving callers who demand immediate payment using any prepaid card, debit or credit card, or wire transfer. The city will never call its customers demanding payment using any prepaid cards, debit cards, or gift cards.

Customers should never share their personal or financial information with anyone that calls or emails them, and customers should never meet a stranger in person to make a payment.

Beginning on Tuesday, November 1, the City of Ocala Customer Service Office located at 201 SE 3rd Street will implement new hours of operation. The first-floor lobby will be open on Monday through Friday, from 8 a.m. to 5 p.m., with the exception of the City of Ocala’s observed holiday schedule.

For more information, or if you believe there is a problem with your account, contact the City of Ocala Municipal Services Customer Service via phone (352-629-2489) or email ([email protected]).