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Ocala
Friday, March 29, 2024

Ocala Public Works to conduct sanitation customer survey

The City of Ocala Public Works department will soon be surveying a random sample of its residential and commercial sanitation customers to gather feedback on the city’s collection practices.

According to the city, these survey responses will help guide the Public Works department’s decisions regarding sanitation collection moving forward.

The telephone survey will take place on Monday, April 17 through Friday, April 21. A random sample of calls will be made to residents and businesses from 9:30 a.m. to 4:30 p.m. daily.  If customers have caller ID, the phone numbers that will appear will be 352-240-1916 or 352-448-7784.

The telephone survey will be conducted by Baldrige Group, LLC, a performance-excellence consulting firm based in Sarasota that has more than 30 years of experience in the industry.

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, Baldrige Group will maintain the anonymity of customers who participate in the survey. No information will be released that may, in any way, reveal their answers to the survey questions.

 For more information, visit the City of Ocala Public Works department’s website.