Attorney General Pam Bondi has filed legal action against Dollar Thrifty Automotive Group for its billing practices involving toll fees and other charges to customers in Florida.
The complaint alleges that Dollar Thrifty misrepresents charges for cashless tolls as fines or violations and bills customers a grossly-inflated fee for each toll incurred. Dollar Thrifty charges $10 to $15 each time one of its rental car customers drives through a Florida cashless toll, and up to $105 during the course of a rental.
The complaint alleges that Dollar Thrifty failed to clearly and conspicuously disclose to consumers the excessive toll fees it charges customers for the use of Florida’s cashless toll roads. It also alleges that the company misrepresented toll fees and information related to Florida’s cashless toll roads to coerce consumers into purchasing Dollar Thrifty’s toll product, PlatePass.
Prior to the action, hundreds of tourists vacationing in Florida filed complaints with the Florida Attorney General’s Office, claiming they were unaware of the fees until receiving bills that reflected charges weeks after returning home.