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Saturday, November 26, 2022

Marion County resident discusses lack of internet, reliable cellphone service

To the Editor:

I also live out in Dunnellon, Rolling Hills (Hills of Ocala), and we do not have access to the internet.

We currently use Verizon phone and data, which is also lacking in service. There are dropped calls, or instances when my spouse can’t get through when he tries to call me, or anyone for that matter.

We pay for the $50 unlimited plan, which is supposed to be the best – hardly. We are stuck with them because we do somewhat have service. I’ve had so many tickets for technical support and they can only come up with “your area is in a poor margin.”

Verizon has given us credits towards our bills, but no matter what we do, we are stuck with them because no other services are available. It is so bad that I couldn’t even make an emergency phone call when I was involved in a head-on collision right in our neighborhood.

When family members come to visit, they absolutely have no service with Cricket, Boost Mobile, AT&T, Sprint, or T-Mobile.

I call two or three times a month and it’s the same excuse where they say, “You can turn your devices in and go to another carrier.” Duh. No other phone provider works out here.

Not everyone can afford Starlink, and the waiting list is just . . . wow. There’s no Wi-Fi available, and now I’m searching for landlines so if there’s an emergency, I can call 911 or whomever.

Do I need to call the Federal Communications Commission (FCC)?

Jamie Fox
Dunnellon resident