The City of Ocala’s Customer Service Office, which is located at 201 SE 3rd Street, will soon implement new hours of operation.
Beginning on Tuesday, November 1, the first-floor lobby at the office will be open on Monday through Friday, from 8 a.m. to 5 p.m., with the exception of the city’s observed holiday schedule.
The hours of operation at the city’s Call Center will remain unchanged (Monday through Friday, from 7:30 a.m. to 6 p.m.).
The city states that customers may continue making payments at self-service kiosks, Fidelity Express, and MoneyGram locations. Additional payment options and online tools are also available on the City of Ocala website.
When visiting the city’s website, customers have the option to start and stop services, transfer residential services, request a payment extension, update contact information, view rate and fee information, and sign up for autopay and electronic billing.
Customers can also make phone payments via the automated phone system at 844-286-1785.
For more information, please contact the City of Ocala at 352-629-2489.